![]() I also suggest that you capture multiple examples of the problem using something PingPlotter or WireShark. They no longer care, in my opinion, about fixed wireless. You may have better results because it seems that current ATT management cares a bit about providing a decent fiber experience. I suggest that you keep calling for service until they won't dispatch to your address anymore and then file an FCC complaint. ![]() I switched providers and got about 30 days of bill credits. After about 45 days ATT finally told me that the network I was connected to was badly oversubscribed and that they had no solution for me. In the end, I filed a complaint with the FCC. The customer service folks at the call center eventually marked by account in some way so that every call for service resulted in being told that they would no longer dispatch technicians to my address. I called for service multiple times until the third party repair folks said that there was nothing more that they could do. I also suffered from periodic very high pings and packet loss that sometimes got so bad that the modem would lose its connection to the ATT network. My recent experience was with the wireless side of ATT, so it is not directly comparable, but it may help. ![]() ![]() Has anyone noticed any similar issues in the last few weeks and if so, have you made any kind of headway with AT&T in getting it resolved? I'm almost ready to just switch to Comcast at this point. ĪT&T is sending out a tech to replace/upgrade my modem to the new BGW 320, but according to other users, a modem replacement has not fixed their issue and it's leaning more towards an issue with AT&T's network. My issues are exactly the same as noted in this ATT forum thread. I've unplugged all devices from the modem, turned off ipv6, restarted the modem, factory reset the modem, reset the ONT, tried a different computer. Tracert to 8.8.8.8 and others usually result in 50% of the hops timing out. Pinging 8.8.8.8 during this impacted times results in random MS responses from 15ms all the way to 150ms So I do some diagnostics on my own and these are my results: For the last few weeks, I'll be playing Warzone and without fail, every single night starting around 7:30pm, I'll start getting packet loss between 1-20% sometimes even higher and it makes the game unplayable. I've been fighting an issue with my AT&T gigabit service for a few weeks now with no resolution so far.
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